frequently asked questions about your loan

frequently asked questions about your loan

Tags: questions, ask capfin, help

WHAT DO I NEED TO APPLY FOR A CAPFIN LOAN?

Must be permanently employed

3 most recent bank statements and latest payslip

Valid SA ID

Valid cellphone number

Valid SA bank account

Where can I apply for a loan?

To find out how to apply, click here

How much can I apply for?

You may qualify to apply for a loan of up to R30 000, based on the outcome of your credit profile and payment behaviour

How long do pay-outs take?

Your loan will be paid out within 48 hours of approval, to the bank account details you have provided

How can I provide Capfin with my latest proof of income?

There are many ways to send your latest proof of income to Capfin, these are:

  1. Scan your 3 most recent bank statements and latest payslip along with your SA ID at any PEP or Ackermans store, nationwide
  2. Upload your latest proof of income via https://docs.capfin.co.za on your phone by taking a photo of each page, or using CapfinDirect from any device
  3. Email your latest proof of income to docs@capfinmail.co.za, with your SA ID number in the subject
  4. Fax your latest proof of income to 0866880000 with your SA ID number written on it 

What is CapfinDirect?

CapfinDirect is an online and USSD self-service portal where you can perform account management tasks such as checking your outstanding balance, obtaining a settlement quote or statement, updating your personal details and applying for loan (existing customers only). For the free USSD service please dial *134*6454# or click here to use the web service now

Can I apply for my loan online?

Yes, all existing Capfin customers can apply for a loan via CapfinDirect. All you need is a valid email address, a cellphone and your SA ID number. If you haven’t scanned your 3 most recent bank statements and latest payslip in the past 30 calendar days, it would best that you have it with you to scan it, or photograph it using your cellphone, it’s sooo eeeasy!

Can I apply for a loan online if I am a new Capfin customer? 

No, all first applications to be a Capfin customer need to take place via your nearest PEP or Ackermans store, with your SA ID, cellphone and 3 most recent bank statements and latest payslip 

How do I settle my account with you?

You can contact the Capfin call centre or use the CapfinDirect USSD facility to obtain a settlement quote, and make payment before the expiry date of the quote via the following options:

  1. Pay@ in a PEP store
  2. Direct Deposit
  3. EFT

How long is the settlement quote valid for?

The settlement quote provided to you by Capfin is valid for 7 business days and you must pay the settlement balance before the expiry date

Will non-payment affect my credit rating?

Non-payment will have a negative impact on your credit rating

Why is my Settlement quote different to my balance?

Your settlement quote includes the unpaid balance of the debt as well as all unpaid interest and fees that accrued up to the settlement date but which have not yet been added to your account

Will my loan term be shorter if I pay more on my monthly instalment?

Your loan term will reduce if you make additional payments

How do I change my pay date or bank account details?

You must contact the Capfin call centre on 0873540000 immediately to update your details

What are CAPFIN's banking details to pay my loan account?

You must contact the Capfin call centre on 0873540000 to obtain the banking details and the reference number to use

   

     

Free Death Benefit 

The CAPFIN Free Death Benefit is merely an internal benefit decision extended to CAPFIN’s customers in the form of an outstanding balance write off in the event, no formal insurance policy / plan / scheme is entered into or created for this benefit. This benefit is in no way transferable. 

What does Free death benefit entail?

Capfin will write-off your loan in event of your death.

Do I need to pay for the free death benefit? 

No, this a FREE benefit.

Would I be eligible for the free death benefit?

Yes you will be eligible, regardless if you are a new or existing Capfin customer.

How would my family member / appointed executor claim for the free death benefit?

  • Submit necessary documents via email to legal@capfin.co.za OR info@capfin.co.za
  • Once documents are received CAPFIN will then independently verify deceased status
  • A stop action will be logged against the account which will ensure that no further deductions are made until verification is confirmed
  • Capfin will contact the family member / executor that originally submitted the documents via email shortly to confirm account status. 

Note that timelines are subject to delays due to third party involvement  

 

What documents does my family member / executor need to submit to receive this benefit?

Copy of diseased ID

Death Certificate / Certified copy of the Masters letters of executorship  

 

What amount is written off with the Free Death Benefit?

 CAPFIN will write off the current outstanding balance of the account. 

No refunds of previous payments will be made.    

GET A LOAN OF UP TO R20 000

CALL ME BACK.


Smart isn’t standing in line to speak to a consultant, or wasting your valuable time, and airtime, holding on and waiting for an answer.

Smart is getting Capfin to call you back. Simply complete the form and we will get one of our consultants to call you discuss your application or provide you with world-class service.

GET A LOAN OF UP TO R30 000

CALL ME BACK.


Why stand in a line to speak to a consultant, or waste your valuable time, and airtime, holding on waiting for an answer?

Rather get CAPFIN to call you.

Simply complete the form and we will get one of our consultants to call you back to assist with your application.