frequently asked questions about your loan

frequently asked questions about your loan

Tags: questions, ask capfin, help

WHAT DO I NEED TO APPLY FOR A CAPFIN LOAN?

Must be permanently employed

3 most recent bank statements and latest payslip

Valid SA ID

Valid cellphone number

Valid SA bank account

Where can I apply for a loan?

To find out how to apply, click here

How much can I apply for?

You may qualify to apply for a loan of up to R20 000, based on the outcome of your credit profile and payment behaviour

How long do pay-outs take?

Your loan will be paid out within 48 hours of approval, to the bank account details you have provided

How can I provide Capfin with my latest proof of income?

There are many ways to send your latest proof of income to Capfin, these are:

  1. Scan your 3 most recent bank statements and latest payslip along with your SA ID at any PEP or Ackermans store, nationwide
  2. Upload your latest proof of income via https://docs.capfin.co.za on your phone by taking a photo of each page, or using CapfinDirect from any device
  3. Email your latest proof of income to docs@capfinmail.co.za, with your SA ID number in the subject
  4. Fax your latest proof of income to 0866880000 with your SA ID number written on it 

What is CapfinDirect?

CapfinDirect is an online and USSD self-service portal where you can perform account management tasks such as checking your outstanding balance, obtaining a settlement quote or statement, updating your personal details and applying for loan (existing customers only). For the free USSD service please dial *134*6454# or click here to use the web service now

Can I apply for my loan online?

Yes, all existing Capfin customers can apply for a loan via CapfinDirect. All you need is a valid email address, a cellphone and your SA ID number. If you haven’t scanned your 3 most recent bank statements and latest payslip in the past 30 calendar days, it would best that you have it with you to scan it, or photograph it using your cellphone, it’s sooo eeeasy!

Can I apply for a loan online if I am a new Capfin customer? 

No, all first applications to be a Capfin customer need to take place via your nearest PEP or Ackermans store, with your SA ID, cellphone and 3 most recent bank statements and latest payslip 

How do I settle my account with you?

You can contact the Capfin call centre or use the CapfinDirect USSD facility to obtain a settlement quote, and make payment before the expiry date of the quote via the following options:

  1. Pay@ in a PEP store
  2. Direct Deposit
  3. EFT

How long is the settlement quote valid for?

The settlement quote provided to you by Capfin is valid for 7 business days and you must pay the settlement balance before the expiry date

Will non-payment affect my credit rating?

Non-payment will have a negative impact on your credit rating

Why is my Settlement quote different to my balance?

Your settlement quote includes the unpaid balance of the debt as well as all unpaid interest and fees that accrued up to the settlement date but which have not yet been added to your account

Will my loan term be shorter if I pay more on my monthly instalment?

Your loan term will reduce if you make additional payments

How do I change my pay date or bank account details?

You must contact the Capfin call centre on 0873540000 immediately to update your details

What are CAPFIN's banking details to pay my loan account?

You must contact the Capfin call centre on 0873540000 to obtain the banking details and the reference number to use

GET A LOAN OF UP TO R20 000

CALL ME BACK.


Smart isn’t standing in line to speak to a consultant, or wasting your valuable time, and airtime, holding on and waiting for an answer.

Smart is getting Capfin to call you back. Simply complete the form and we will get one of our consultants to call you discuss your application or provide you with world-class service.

GET A LOAN OF UP TO R20 000

CALL ME BACK.


Smart isn’t standing in line to speak to a consultant, or wasting your valuable time, and airtime, holding on and waiting for an answer.

Smart is getting Capfin to call you back. Simply complete the form and we will get one of our consultants to call you discuss your application or provide you with world-class service.